BUS102 Fundamentals of Customer Service

This course examines the processes and techniques involved in developing strong customer relationships in a global, professional environment. Students will explore how excellent customer service supports the company mission and purpose, builds the brand, and ultimately improves an organization’s performance. Students are provided opportunities to apply critical thinking to real world-scenarios and issues. Upon successful completion of the course, students will be able to apply best practices and communication methods to meet customer needs and expectations through positive customer experiences.