The 6 Top Factors for Hospitality Management Success
Hospitality management offers an exciting future to those who are passionate about helping others, have an upbeat positive attitude, and are team players.
Are you the kind of person that has what it takes to succeed in this fun and fast-paced field? Here are some key qualities of a successful hospitality management professional.
1. Be Guest Focused
The old adage says “the customer is always right.” This may not necessarily be true, but in hospitality management you want to make sure that things are just right for the customers. People come to your hotel or restaurant and spend their disposable income in order to have an enjoyable experience—you have to deliver this experience for your guests or you will not be in business for long. It does not matter if you are the manger or the server; you have to do your part to make the guests happy. If you are going to be successful in hospitality management, you have to be passionate about serving your guests and giving them the best experience.
2. Have a Can-Do Attitude
In hospitality management, no one can say, “that's not my job!” If something is causing a guest distress, you have to find a solution. That might mean cleaning a dirty restroom or dealing with someone who is unhappy with the quality of their food. Whatever it is, you have to be willing to go the extra mile in order to make the guest happy. A positive “can-do” attitude will take you a long way in the hospitality management field.
3. Be a Team Player
A restaurant, hotel, day spa or other resort is a well-oiled machine. Everyone must work together to create an enjoyable experience for the guests. If one person is off, that could create problems for a number of guests. Working well as a team to make sure that everything is perfect is an important quality for people in hospitality management.
4. Work Hard
In the hospitality field, you’re going to have get your hands dirty. Keeping your guests happy means hard work to make sure that every detail is perfect and everyone is having a great experience. The hospitality industry is operations-intensive so you have to be a hands-on kind of person. Think about all the work that goes into running a successful restaurant. The people in the kitchen work long and hard to purchase the best ingredients and turn them into masterpieces on every plate that goes out to a customer. People in the front of the house of the restaurant have to hustle to take orders and serve food and drinks to guests. At the same time, they must be attentive the needs of the guests, engaging them so that maybe they order a little more than they planned on. Making guests happy takes dedication, passion, and hard work.
5. Grace Under Fire
In the hospitality industry, there can be a lot of pressure. Restaurants, hotels and resorts are fast-paced environments that require quick thinking in order to make guests happy. Successful people in the hospitality industry have grace under fire. There may be a lot going on around, but you need to remain calm and be professional throughout everything that happens. Guests appreciate this kind of behavior; your employer will as well.
6. Mastery of Industry Knowledge
Today, safety is more important than ever. No one wants to be on the cruise where everyone gets a stomach virus. A hospitality manager must have a thorough knowledge of food safety and sanitation requirements to keep guests safe during their stay. Being safe and sanitary is an important part of keeping guests happy when you have a facility that a lot of people are using together. Having a degree from a reputable college helps establish this knowledge from the get-go.
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Are You Ready to Be a Hospitality Management Success?
ECPI University offers a Bachelor of Science in Business Administration with a concentration in Hospitality Management that could give you the skills to get started on your chosen path. For more information, contact us—it could be the Best Decision You Ever Make!
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